FAQ's

Why should I purchase directly from the manufacturer?

Dealing directly with the manufacturer means you’re talking straight to those who know and really understand their stuff through every stage of design and production, so they are in a prime position to provide the best advice when making a purchase. They also often stock a larger range of products than retailers to give a more custom solution.Cutting out the “middle man” also has cost benefit as buying from a manufacturer you avoid any retail mark ups. A win-win all round.

What types of products do you range?

We stock a wide range of products, so if you can’t see something you want, ask us. Chances are we make it. Generally we have everything from Double wall coffee cups, Corrugated wrap cups, single wall coffee cups, cold drink cups, ice cream and gelato tubs, Food containers for popcorn, soup, various lids to suit all these options, straws, coffee cup sleeves, folding cartons and can offer short run digitaly printed coffee cups.

Where are your cups manufactured?

We manufacture cold cups and tubs and single wall and double wall coffee cups in our factory based in QLD we also supplement this range with cups from the Oji worldwide network which operates throughout Asia and the Americas when needed.

How much will I be expected to pay for a minimum order?

You can discuss with our sales department as prices can vary depending on both the quantities and the frequencies of re-orders. However, the prices for digital printing of double wall cups is on the website. If you are a wholesaler or require large quantities of product please call us at +61 (7) 33875100. Or send us e-mails to orders.foodservice@ojifs.com.

Can I buy small quantities directly from Oji Fibre Solutions Packaging?

Yes, you can buy 1 box of product directly from this website and we can deliver direct to your door within 7 days.

Where are you based & where can you deliver to?

Our manufacturing facility is based in Brisbane, Australia and we deliver cups all across the world through the Oji worldwide network.

What Lids can you supply?

We have a wide range of lids from Dome and Spout style lids, to flat lids with straw slot’s and with a range of colours as well. You can see our range of lids here on our website.

How are the paper cups packaged?

Cups are packaged in plastic sleeves and then placed in cardboard boxes for shipping.

Do I need to order the same number of lids as paper cups?

No. But lids come in boxes of 1000 and cups come in various quantities.

Are your paper cups made locally?

Yes. We have been manufacturing in locally in Australia for over 30 years and we are one of the only local paper cup manufacturing facility in Australia.

What happens if i’m not happy with the quality of my paper cups?

Get in touch with us and we’ll get things sorted for you.

Are your cups biodegradable and recyclable?

Yes. As a local manufacturer OJI recovers for recycling approximately 900 tons of paper residues from cup manufacturing processes per year. Paper cups can also be recycled from the end user.

What is your minimum quantity for custom printing?

For digital double wall coffee cups 500 cups is the minimum order. Your order can contain up to 4 - 5 different prints depending on the size of the job.

What cup types are available for custom designed jobs?

We us the highest quality double wrap cups that have a specifically designed air-gap at the base and a rim at the top to provide more insulation keeping fingers cooler for longer and your drinks hot for longer.

What is the lead time for custom print cups?

Our lead time is typically 5 - 10 working days from approved artwork. In some urgent cases we have been able to deliver within 3 working days, but we’ll need to talk through the options with you if you require an urgent option. Please contact us here to discuss your project if it is urgent.

Are the cups fully made in Australia or designed in Australia?

Yes. All our Cups are proudly designed and made in Australia.

How many colours can I print?

Custom printed cups are all printed in high photographic quality.

Can you help with my design?

Yes, we offer a design service. Contact us for a quote or to get started.

Can I design my own?

Yes, visit our artwork specifications and template downloads here.

What sizes do the Custom Printed cups come in?

CUSTOM DESIGNS

Custom printing is an economical way to promote your business in vibrant and interesting ways. You can even use your own artwork and we will print and deliver it straight to your door from as little as 500 cups.

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